Terms of Service

1. Who we are

EzHRai (www.ezhrai.com and the EzHRai apps for Android and iOS) is operated by Raudhah Tech Sdn Bhd (Registration No. 201301019050 (1048880-D)), Jalan SP10/1, Selangor Cyber Valley, 63000 Cyberjaya, Selangor, Malaysia ("EzHRai", "we", "us"). These terms are an agreement between us and the company that subscribes to EzHRai ("you"). By creating a company account or using EzHRai, you accept them. If you accept them on behalf of a company, you confirm you are allowed to bind it.

2. The service

EzHRai is an HR, payroll and attendance system: employee records, attendance and leave, claims, approvals, payroll with Malaysian statutory deductions (EPF, SOCSO, EIS, PCB and others), payslips and statutory files. What each plan includes, and its limits on staff and branches, are shown on our pricing page and in Company Settings. We may add, change or remove features, but we will not take away the core of a paid plan during a period you have already paid for.

3. Your responsibilities

You decide who in your company has access and with what role, and you keep sign-in details private. You are responsible for activity under your company's accounts.

You are responsible for the data you put into EzHRai being accurate and lawful, and for having a lawful basis, such as your staff's consent, to process it (see the Privacy Policy ).

You check payroll figures, statutory deductions and files before you confirm a payroll run, pay your staff, or submit to KWSP, PERKESO, LHDN or HRD Corp. EzHRai calculates from what you enter and the rules in force. Payments and submissions remain your company's responsibility.

You must not misuse EzHRai. This includes using it unlawfully, uploading malicious code, trying to get around its security, trying to reach another company's data, or copying or reselling the software.

Feed, Recognition and anywhere else people post in EzHRai are for work. There is no tolerance for objectionable content or abusive users: no harassment or bullying, hate speech, sexual or violent content, or threats. Anyone can report a post, comment or kudos, or block a person. Your company's owner and HR review reports and remove content that breaks this rule, and we may suspend or close accounts that break it.

4. Your data

Your company's data belongs to your company. Under the Personal Data Protection Act 2010, your company is the data user and we process staff data on its behalf as a data processor, as the Privacy Policy explains. We use the data only to provide EzHRai and we do not sell it. We protect it with measures that include encrypted identity and bank numbers, access controls and daily backups. The company owner can download all of the company's data at any time from Company Settings. How we process staff data for you is set out in our Data Processing Agreement , which forms part of these terms.

5. Fees and payment

Paid plans are billed in advance, monthly or yearly, at the price and in the currency shown when you subscribe. You pay each period in advance through RaudhahPay, choosing FPX online banking, DuitNow QR or card. There are no automatic charges: we email you a bill before each period, and access continues only if it is paid. Any tax is shown on the invoice. We give at least 30 days' notice before a price change applies to your next billing period. If a payment fails, we tell the company owner; an account that stays unpaid may be suspended after notice. Refunds follow our Refund and Cancellation Policy .

6. Cancelling and closing an account

The company owner can cancel at any time. Cancellation takes effect at the end of the period already paid for. We may suspend or close an account that breaks these terms or is not paid. We give notice first, except where we must act at once for fraud, security or legal reasons. Download what you need before your access ends. After that, we return or delete your company's data as described in the Privacy Policy , except records the law requires us to keep.

7. Availability and support

We work to keep EzHRai available and to fix problems quickly, but we cannot promise it will always be uninterrupted or free of errors. For help, see our Support page or email admin@ezhrai.com .

8. Liability

EzHRai is provided as it is. As far as the law allows, we are not liable for indirect or consequential loss, including lost profits or lost data. Our total liability under these terms in any 12 months is limited to the fees your company paid us in those 12 months. Nothing in these terms limits liability that the law does not allow to be limited.

9. Changes to these terms

We may update these terms. The date at the top shows the current version. We will tell company owners about material changes at least 30 days before they take effect, by email or in the app. Using EzHRai after that date means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

11. Contact

Raudhah Tech Sdn Bhd, Jalan SP10/1, Selangor Cyber Valley, 63000 Cyberjaya, Selangor, Malaysia. Email: admin@ezhrai.com