Refund and Cancellation Policy

1. Who this applies to

This policy applies to companies that subscribe to EzHRai, which is operated by Raudhah Tech Sdn Bhd. Employees who use EzHRai through their employer do not pay us anything; questions about your salary or deductions go to your employer's HR team.

2. Subscriptions and billing

EzHRai plans are paid in advance for each billing period (monthly or yearly, as shown when you subscribe), through RaudhahPay, by FPX online banking, DuitNow QR or card. There are no automatic charges. The price, the billing period and any tax are shown before you pay and on every invoice.

3. Cancelling

The company owner can cancel at any time in Company Settings → Billing , or by emailing admin@ezhrai.com .

Cancellation takes effect at the end of the current billing period . You keep full access until then and you are not charged again.

You can undo a cancellation before the period ends.

4. Refunds

Fees already paid for a billing period are not refunded for unused time in that period, except:

if you were charged in error or charged twice, we refund the wrong charge in full;

where the law requires a refund.

To ask for a refund, email admin@ezhrai.com within 30 days of the charge, with your company name and the invoice number. Approved refunds are paid by EzHRai to your bank account within 14 days.

5. Your data after cancellation

Download the reports and records you need before your access ends. After that, we return or delete your company's data as agreed in your contract with us, except records the law requires to be kept. See the Privacy Policy , section 10.

6. Salary payments

EzHRai does not hold your employees' salary money. Salary payouts that your company makes through a payment provider are between your company and that provider, and are not refunded by EzHRai.

7. Contact

Raudhah Tech Sdn Bhd, Jalan SP10/1, Selangor Cyber Valley, 63000 Cyberjaya, Selangor, Malaysia. Email: admin@ezhrai.com